PATIENT ACCESS MANAGER

The Patient Access Manager (PAM) is responsible for the coordination and supervision of Patient Access staff at the Gila Regional Medical Center (GRMC). This individual aids in setting goals, priorities, and performance standards for Patient Access functions at GRMC including: Centralized Scheduling, pre-registration/registration for Inpatient/Outpatient, insurance verification, prior authorization, financial clearance, admission, and switchboard operations. The Patient Access Manager must have an understanding of how these areas impact the flow of work through GRMC and the revenue cycle.
Duties include guidance and coverage of employees, monitoring of Quality Assurance measures, and oversight in ongoing staff training.
The goal of this position is to ensure high Quality Service for patient’s and accuracy of information affecting both pre and post visit services.
This individual will be involved in departmental and interdepartmental process improvement teams to eliminate waste and improve efficiency. The position requires the ability to independently plan, schedule, organize and respond appropriately on a wide variety of subjects and situations. The ability to perform the duties of the Patient Access staff supervised is required. As hospital reimbursement is dependent upon the activities of the patient access functions, timely completion of duties and follow-up is critical.