LVN-ED Concierge-Emergency Room

Job Objective: Responsible and accountable for creating a positive first impression of the Emergency Department for patients, guests and visitors. Key point of contact in the Emergency Department lobby for patients waiting to either be evaluated by a provider or waiting for bed availability within the department. Ensures effective communication regarding clinical care and provides customer service for this patient population. Acts as a patient advocate and collaborates with all members of the Emergency Department healthcare team to ensure exceptional care throughout the encounter