Cash Applications Representative - Hybrid - Museum District

FLSA STATUSNon-exemptQUALIFICATIONSEDUCATION High School diploma or equivalent education (examples include: GED, verification of homeschool equivalency, partial or full completion of post-secondary education, etc.) EXPERIENCE Three years of related experience in patient accounting or institutional/professional cash management, in a high volume, fast paced environment Previous experience with electronic remit processing Previous experience with bookkeeping or accounting preferred Previous experience with an electronic health record system preferred SKILLS AND ABILITIESDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles Knowledge of professional and hospital system billing software related to cash posting functions Advanced knowledge of the cycle of a patient guarantor account, which will include hospital and physician charges Knowledge of hospital and PO billing, collections, reimbursement, contractual agreements and the appeals process, and hospital charity programs Excellent communication and negotiation skills, as well as an ability to work independently and interdependently with other business office staff Sharp analytical abilities in order to recognize individual patient circumstances and options for resolution Proficient computer skills and ability to learn and navigate multiple software programs Ability to remain calm in stressful situations with patience and understanding Knowledge of medical terminology and applicability Ability to multi-task and flexibility to meet the requirements of the department and the organization ESSENTIAL FUNCTIONSPEOPLE ESSENTIAL FUNCTIONSCoordinates with Treasury Management and Financial Accounting to ensure that all debits and credits are accurately reflected in the daily activity. Coordinates with Single Billing Office (SBO) and/or AR representatives to resolve cash application discrepancies, as needed. Assists with knowledge sharing, payor and department training, and provides support to other team members as advised by the manager and/or supervisor. SERVICE ESSENTIAL FUNCTIONSWorks correspondence received in lockbox daily. Ensures protection of private health and personal information. Adheres to all Health Insurance Portability and Accountability Act (HIPAA) and Payment Card Industry (PCI) compliance regulations. Monitors the appropriate software tools and reports to ensure that assigned electronic remits are accurately posted. QUALITY/SAFETY ESSENTIAL FUNCTIONSReviews remittance advices or explanation of benefits received in lockbox correspondence to apply correct contractual adjustment and enters appropriate account status. Researches transactions appropriately to ensure that payments are correctly applied. Resolves any pending electronic transactions upon management’s request. Identifies and resolves unmatched cash transactions in a timely manner. Thoroughly utilizes all available resources to research any potential refund to ensure accuracy and prepares refund requests when appropriate; consistently follows the Levels of Authority (LOA). (EF) Completes reconciliation of unidentifiable/unmatched cash receipts. Processes insurance refunds as applicable. FINANCE ESSENTIAL FUNCTIONSReviews and enters all transactions from work driver rejections/exceptions. Resolves assigned reconciling items to ensure the proper statement of cash in financial reports. Plays a key role in month end by clearing any assigned tasks for month end and assists with additional research and/or posting as needed to close month properly. GROWTH/INNOVATION ESSENTIAL FUNCTIONSPerforms special research and analysis and conducts special projects, with attention to detail and within designated timeframes, as directed by management. Actively accommodates new industry technology to maximize work efficiencies. SUPPLEMENTAL REQUIREMENTSWORK ATTIREUniform: No Scrubs: No Business professional: Yes Other (department approved): No ON-CALL**Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.On Call* No TRAVEL****Travel specifications may vary by department**May require travel within the Houston Metropolitan area No May require travel outside Houston Metropolitan area No