Scheduler Specialty

Summary ##### The Scheduler, Specialty is responsible for coordinating with patients, physicians, medical facilities and staff to schedule surgical procedures, diagnostic test, laboratory testing, pre-operative clearances, appointments, obtaining insurance authorization, assisting in the daily operations of the front desk or patient check-in area of the practice, as necessary. ##### This includes all administrative encounters with patients either via telephone or in-person; facilitation of medical/clinical communication among providers, staff, patients, and families; providing prompt response to requests for information from the provider or patient community; and collecting and accurately accounting co-payments or accounts receivable payments. ##### This position oversees the final disposition of surgery cases between the surgeon and OR staff, and oversees all cases scheduled for the assigned practice. ##### Essential Duties and Responsibilities ##### Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care. These duties and responsibilities described below represent the general tasks performed daily; other tasks may be assigned. ##### Surgical Scheduling and Coordination * ##### Schedule surgeries and oversee scheduled OR cases for assigned physician(s) in the practice. * ##### Coordinate schedules with the provider(s) and OR surgical schedulers to ensure no lapse of productivity for providers. * ##### Maintain accountability for scheduling surgical cases in a timely and efficient manner. * ##### Obtain patients laboratory, radiology, test results and specialty reports from the electronic medical record, as requires for the scheduling of a surgical procedure. * ##### Obtain insurance pre-authorizations for testing, worker's compensation cases, prescriptions, and medications. * ##### Obtain codes for medical necessity. ##### Administrative and Provider Support * ##### Provide administrative/scheduling support to physician(s) by facilitating verbal and written communication between the physician(s) and peers, patients, and the community. * ##### Facilitate appointments for consultations, follow-up, medical testing, and clearance. * ##### Schedule all diagnostic testing and review all diagnostic preparations with the patient. * ##### Prepare requisitions for laboratory requests. * ##### Communicate with patients and/or family members regarding insurance coverage and insurance requirements. * ##### Order prescriptions and/or coordinate pharmaceutical orders via telephone and/or electronic means as ordered by the physician. ##### Clinical Support * ##### Provide patient education when necessary. * ##### Updates medical record with history and medication reconciliation. * ##### Chaperone patient encounter with physician as requested or required. * ##### Perform medical intake(s) and interviews, patient triage via electronic medical record. * ##### Obtain vitals for each patient prior to physician encounter. ##### Front Desk and Patient Services * ##### Provide assistance and back-up as necessary for the front desk and patient check-in area of the practice. * ##### Answer telephones, triage phone calls, records and distribute telephone messages. * ##### Schedule patient appointments. * ##### Greet patients and visitors to the practice. * ##### Register patients and update patient information as needed. * ##### Request and accept co-payments and accounts receivable payments, recording transaction in the practice management system. * ##### Balance daily log with cash drawer at close of business. * ##### Scan necessary documentation into patient's electronic medical record. * ##### Release of Information as directed by Practice Manager. ##### General Responsibilities * ##### Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care. * ##### Attend required hospital-wide orientations, meetings, and in-services. ##### Supervisory Responsibilities ##### Reports to: Physician Practice Manager ##### Supervises: None ##### Responsibilities: Maintain physicians' OR schedules and office schedules. ##### Qualifications ##### To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ##### Education and Experience ##### Minimum Required Education: * ##### High school diploma or equivalent ##### Preferred Education: * ##### Medical Assistant ##### Experience: * ##### 2+ years in a hospital or medical office setting or healthcare setting with knowledge of surgical scheduling and obtaining insurance authorizations ##### Certificates, Licenses, Registrations ##### There are no certifications/licensures required for this position.