Lead Medical Assistant - Posting for Southern New England ENT Employees Only

This posting is only for current Southern New England ENT employees. Positions will be offered in New Haven, Middletown, Cheshire, and Guilford.Lead Medical AssistantPosition HighlightsDepartment: Middlesex Health ENT and Facial Plastic SurgeryHours: Full-Time SummaryTo provide quality care and demonstrate the ability, knowledge, and skills necessary to assist in all related activities to achieve maximum office efficiency and effectiveness in the delivery of patient care and physician support.ResponsibilitiesUnder direct supervision:Welcome patient to the practice and escort patient to the exam room. If patient is new to the practice, perform introductions.Interview patient to verify reason for visit, obtain medical information, measure patient’s vital signs, height and weight. For same day acute visits obtain temperature and pulse oximetry.Document all patient information obtained in the Electronic Health Record according to policies and procedures for EHR use.Assure all documentation, results, reports pertinent to the visit are available to the provider for review with the patient.Assist the provider with patient exams and procedures as directed.Perform phlebotomy. Collect blood and other specimens, label and prepare appropriately for delivery to the lab. Document these procedures in the EHR.Perform routine in-office routine or diagnostic testing. Document the results in the EHR and provide reports to the provider for review.Prepare treatment rooms, keeping them clean and stocked.Clean and sterilize instruments. Dispose of contaminated supplies appropriately.Manage patient messages (telephone encounters) as delegated by licensed clinical staff/provider. Prepare prescription refill documents for provider review and signature.Maintain effective and organized systems to ensure timely workflow for patients and providers.Notify reception staff of any anticipated service delays.Provide onboarding and training to new Medical Assistants introduced into the department.Coordinate with Practice Manager regarding required clinical competency assessment of Medical Assistant skill setAssist Practice Manager in directing MAs for optimal workflow on a daily basis.Act as a resource for MAs as needed.Assist Practice Manager as needed in the following areas (not an exclusive list):SchedulingSupplies ordering/stockIdentify equipment issues, assist in repairs as neededProcess improvementNew hire selection/interviewingAct as a liaison between physicians, staff, and patients as needed.Schedule patient appointments.Prepare patient referrals / authorization for specialist and hospital services.Assist with review and preparation of Home Healthcare Certifications and other documents (lab orders, diagnostics, etc.) as requested.Minimum QualificationsHigh School diploma or equivalentExperience in a patient care environment as either a CNA, EMT or graduate of an approved Medical Assistant program.Knowledge of medical terminology and medicationsExcellent customer service and communication skillsPreferred QualificationsOne year of experience in an office based physician practiceOne year of experience working with electronic health recordsDemonstrated success in previous MA roleComprehensive Benefits OfferedCompetitive and affordable benefits packageShift DifferentialsContinuing Education assistanceTuition reimbursementStudent Loan relief through FiduciusQuick commute access from I-84, Route 9 and surrounding areas
About Middlesex HealthThe Smarter Choice for your Career!Come join one of Connecticut’s Top Workplaces, and a Magnet designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.