SYSTEMS ANALYST

Job Summary:
Under the direction of the Ambulatory Applications Manager, the Systems Analyst will assist in all aspects of the MPN Electronic Health Record systems to enable cost-effective, high quality, efficient, and safe patient care. The Systems Analyst supports the Medical Practice Network with the EMR computer applications by both adding and deactivating users, providing support to the end users for questions, issues, requests, as well as providing training and at the elbow support for end users.
Key Responsibilities:
Supports the Ambulatory / MPN system applications in the areas of ongoing user support/training, maintenance, system enhancements, problem analysis, resolution and troubleshooting
Build and Maintain strong relationships with MPN and PM staff in their use of the EHR to support workflows to optimal efficiency.
Prepares and analyzes reports, primarily from practice management/EMR systems, to support internal and external needs related to Patient Centered Medical Home, DSRIP, audits, Quality Reporting, etc.
Works with MPN practice management and Analyst team to identify, and prioritize reporting requirements and to determine most appropriate data sources.
Able to identify and troubleshoot potential issues and participate in their resolution with highest customer satisfaction.
Provides users with functional support of EMR systems, researches problems on a timely basis, and provides timely feedback to users.
Participate in team and cross-team meetings and maintain appropriate meeting minutes and follows up on assigned items
Provides applications training to super users and/or users. Assist Applications Manager with development of training materials.
Maintains detailed and up-to-date documentation of issues, resolutions, and projects within help desk system
Administers and deactivates user access to the system per Security Policies and users scope of practice.
Performs other related duties as needed

Education:
Two year college degree in computer science, healthcare administration, information systems, and/or quality. Or equivalent education, training, and/or experience
Certifications:
N/A
Experience:
Two years’ experience in healthcare information systems in a database management, quality or systems analyst role. Demonstrated high level computer skills, including familiarity with components of the MS Office suite. Or equivalent education, training, and/or experience
Professional Skills and Abilities:
Excellent written, oral, instructional and interpersonal skills with a strong customer service orientation.
Applications and project management skills preferred.
Strong analytical, problem-solving, task-management, and organizational skills.
Working knowledge of Microsoft Office Suite and experience with MEDENT preferred.