Reimbursement Specialist (3012)

Position Summary:

The Reimbursement Specialist supports Trinity Health’s revenue cycle operations by accurately posting patient payments, reconciling financial transactions, and ensuring timely processing of incoming funds. The role serves as the primary cashier and reception point for Patient Financial Services, assisting patients with billing inquiries and directing requests to the appropriate team members. This position contributes to financial accuracy, patient satisfaction, and smooth departmental workflow through precise data entry and responsive communication. By maintaining reliable payment records and supporting daily office functions, the Reimbursement Specialist helps uphold compliance and the integrity of financial reporting.

Key Responsibilities:

Process and post patient payments, adjustments, and financial transactions in accordance with departmental policies and established reconciliation procedures.
Serve as the receptionist/cashier for Patient Financial Services, greeting visitors, answering calls, and directing inquiries to the appropriate staff or department.
Maintain accurate transaction records, logs, and supporting documentation to ensure data integrity and audit readiness.
Distribute, sort, and route incoming mail and payment correspondence to support timely billing and follow-up activities.
Respond to patient questions regarding account balances, payment options, and billing statements while delivering courteous, service-oriented communication.
Collaborate with revenue cycle teams to resolve posting variances and support continuous improvement in payment processing workflows.