IS-Desktop Solutions Tech I

This position is onsite and will have travel to off campus clinics. Personal vehicle for transportation is needed. This position has an on-call schedule.
JOB SUMMARY
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PURPOSE R
esponsible for the installation, configuration, troubleshooting, and on-going support of
SHS
workstations, laptops, printers, peripheral equipment and software throughout Samaritan Health Services. Provides customer service in business, clinical and hospital settings.
DEPARTMENT DESCRIPTION I
nformation Services is committed to providing leadership, support and coordination of technology at Samaritan Health Services. The
IS I
nfrastructure department provides a robust, agile and secure
IT I
nfrastructure that supports
SHS
business objectives. The infrastructure includes, but is not limited to the following services: data network, voice, Windows and Linux server, data center, centralized endpoint management, enterprise operations and automation.
EXPERIENCE
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EDUCATION
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QUALIFICATIONS A
ssociate's degree (preferably in a related field) or equivalent experience required. Experience in Microsoft
OS
(Windows 7 and 10) preferred. Industry recognized, current and relevant certification preferred. Experience in a healthcare environment preferred.
KNOWLEDGE
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SKILLS
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ABILITIES P
roblem Solving: Ability to identify complex problems, involve key parties, gather pertinent data and consider various options in the decision making process. Skilled at applying problem solving skills in a logical, systematic way to resolve issues. Time Management: Ability to manage time effectively to be productive in prioritizing, scheduling and planning work day to meet customer needs. Ability to juggle different work activities and shift attention from one task to another without losing sight of details and timelines. Conflict Resolution: Ability to influence others to build consensus and gain cooperation. Ability to negotiate disagreements in a positive and constructive manner while considering the contribution of other team members in order to reach a mutually acceptable solution. Communication: Skilled at sharing information in an appropriate and timely manner showing mutual respect and genuinely soliciting the feedback of others. Ability to effectively tailor communications to various audiences including peers, customers and leadership.
PHYSICAL DEMANDS R
arely (1 - 10% of the time) Occasionally (11 - 33% of the time) Frequently (34 - 66% of the time) Continually (67 – 100% of the time) None specified
SIT CLIMB
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STAIRS LIFT
(Waist to Eye: up to 54") 0 - 20 Lbs
REACH
- Upward
LIFT
(Floor to Waist: 0"-36") 0 - 20 Lbs
LIFT
(Knee to chest: 24"-54") 0 - 20 Lbs
CARRY
1-handed, 0 - 20 pounds
CARRY
2-handed, 0 - 20 pounds
BEND FORWARD
at waist
KNEEL
(on knees)
ROTATE TRUNK S
itting
ROTATE TRUNK S
tanding
REACH
- Forward
PINCH F
ingers
GRASP H
and/Fist
PUSH
(0-20 pounds force)
PULL
(0-20 pounds force)
STAND WALK
-
LEVEL SURFACE MANUAL DEXTERITY H
ands/wrists
FINGER DEXTERITY