Medical Assistant (MA) Lead Back Office Supervisor

JOB SUMMARY
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PURPOSE R
esponsible for supervising the daily operations of the clinical staff of a medical clinic. Acts as a liaison between the back office and other clinic departments. Mediates issues between back office staff and physicians as well as other departments in the clinic.
DEPARTMENT DESCRIPTION T
he Depoe Bay Clinic is happy to serve the health care needs of residents and visitors of our community. The clinic offers walk-in visits as well as scheduled appointments and accepts patients of all ages. The health care team may include doctors, nurse practitioners, physician associates, behavioral health specialists, medical assistants and other clinic staff members working together to help patients maintain the best possible health. They encourage and offer preventive care including annual exams, health screenings and counseling regarding health and lifestyle.
EXPERIENCE
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EDUCATION
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QUALIFICATIONS R
egistered or Certified Medical Assistant required. Previous medical back office experience/medical assistant training, or completion of a Medical Assistant/Certified Medical Assistant program required. Two (2) years experience in a healthcare setting required. Previous leadership/supervisory experience preferred. Healthcare Provider
BLS
required.
KNOWLEDGE
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SKILLS
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ABILITIES C
ommunication - Effective written and oral communication skills to explain complex issues, exchange information between team members, and tactfully discuss issues. Ability to perform group presentations and listen to and understand complex information and ideas. Adaptability/Flexibility - Ability to respond quickly and appropriately to situations that may arise with high risk or diverse patient populations. Ability to adjust actions in relation to others and adapt to offer best possible care to patients. Conflict resolution - Ability to proactively resolve conflicts in a positive and constructive manner. Possess the knowledge and skills to handle complaints, settle disputes, and negotiate with others to reach mutually beneficial decisions. Problem Solving - Ability to identify complex problems, review related information, employ creativity and alternative thinking to develop and evaluate options and implement solutions. Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. Compliance - Ability to evaluate information to determine compliance with laws, regulations, or standards. Use knowledge and judgment skills to determine whether events or processes comply.
PHYSICAL DEMANDS R
arely (1 - 10% of the time) Occasionally (11 - 33% of the time) Frequently (34 - 66% of the time) Continually (67 – 100% of the time)
WALK
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INCLINE LIFT
(Floor to Waist: 0"-36") 40 - 60 Lbs
LIFT
(Knee to chest: 24"-54") 20 - 40 Lbs
PUSH
(0-20 pounds force)
PULL
(0-20 pounds force)
CLIMB
-
STAIRS LIFT
(Floor to Waist: 0"-36") 0 - 20 Lbs
LIFT
(Floor to Waist: 0"-36") 20 - 40 Lbs
LIFT
(Waist to Eye: up to 54") 0 - 20 Lbs
LIFT
(Overhead: 54" and above) 0 - 20 Lbs
SQUAT R
epetitive
KNEEL
(on knees)
REACH
- Forward
REACH
- Upward
SIT STAND WALK
-
LEVEL SURFACE LIFT
(Knee to chest: 24"-54") 0 - 20 Lbs
SQUAT S
tatic (hold >30 sec)
BEND FORWARD
at waist
ROTATE TRUNK S
itting
ROTATE TRUNK S
tanding
FINGER DEXTERITY PINCH F
ingers
GRASP H
and/Fist
CARRY
1-handed, 0 - 20 pounds
CARRY
2-handed, 0 - 20 pounds
MANUAL DEXTERITY H
ands/wrists