Shift Supervisor (EMS2)

Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.The function of an EMS Operation Specialist is to support the operations in responding for critical calls and nonemergent situations in both an assigned medic station or as a stand-alone Medic in a chase vehicle. They will act as an assistant supervisor in conjunction with the Operations Supervisor and can act in the duties of the Supervisor in their absence. The EMS Operations Specialist will also provide mentoring and guidance by providing Field Training to new Paramedics, keep seasoned Paramedics current and provide refresher and remedial training as needed; and ensure all Quality Assurance Measure are met. In addition to carrying out the routine duties of a paramedic, the EMS Operations Specialist will also serve as a leader on the EMS team.RequiredBehaviors:As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization:Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability, and Creative Vitalityask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.RequiredQualifications:Possess at least three (3) years of experience as a Lead Paramedic and Preceptor (Exclusion made for Fleet Management)Posses and maintain DOT medical requirements in compliance with New Mexico PRC/DOTNew Mexico Paramedic License (Exclusion made for Fleet Management)ACLS, PALS (Exclusion made for Fleet Management)Can successfully complete an approved Leadership Development CourseObtain ICS 300 and 400 within one (1) year • ICS 100,200,700,800PreferredQualifications:Proven Leadership QualitiesNational Registry ParamedicPHTLSAMLSNM State Special Skills Endorsement for Rapid Sequence InductionDuties and Responsibilities:Responsible, in the absence of the EMS Operations Supervisor, for all EMS personnel as well as all equipment at the scene of a major response; day to day operations directing activities; and making decisions as to the best methods to be usedHandles grievances from officers and EMT’s/ Medics, Maintains departmental discipline and the conduct and general behavior of personnelAssigns personnel and equipment to such duties and uses as the service requiresAssist in planning, organizing, and the direction of operations to insure operational readiness and proficiency.Ensures that the scheduling for public relations, including staffing for special events is maintained.Maintain good working relationship with all area public safety agencies and the publicPerform following functions with regard to above listed responses:a. Provide en route communication and resource assignmentsb. Provide on-scene EMS management and IC at major incidentsc. Provide support with additional equipment and manpower at major incident scenesd. Provide help in cleaning and restocking ambulances following incidentse. Provide back-up to on duty ambulancesf. Provide on-scene evaluation of operations and personnelRoutinely respond to calls of a serious nature to observe and assist the ambulance crewsCover openings on ALS units with EMS1 as neededMaybe required to cover ALS units off normal duty time to ensure 911 EMS system remains adequately staffed. No more than two (2) twenty-four (24) hour shifts each month.Provide shift level oversight for preceptees and EMS students with regular meetings, remediation, commendation, and quality assurance methods to maintain the high standards of the Field Training Evaluation Program. Regularly reports to the Training Coordinator, and QA Coordinator regarding shift level field training and quality assurance matters.Provide coordination and instruction for EMS New Hire Orientation.Provide on-shift training and in-servicing for co-workers.Maintain a high professional standard by receiving regular professional development.Assignments are provided by indicating generally what is to be done. Quality and quantity expectations are provided. Additional details are provided for new, difficult, or unusual problems. Position may serve as a lead to other emergency service staff or volunteersAdditional Responsibilities:Attend strategy and operational meetings with other supervisors, office staff, and service manager as neededIdentify areas of operational needs and assist the operational supervisor as neededAssist with new hire orientation-providing consistent and thorough orientation of new employees by leading orientation and other training as necessaryAssist with annual evaluation processesDaily logging of truck checksLeading and subsequent logging of system Safety HuddleDaily oversight, and management of EMS StaffOther Departmental Assignments:Protocol revisionPR and educationBudget formulation (i.e., staffing)Other duties as assignedEach employee is responsible for implementing SJRMC’s Service Standards into their daily work:Safety, Courtesy, Effectiveness, and StewardshipPhysical Demands and Environmental Work Conditions:Ability to lift fifty (50) Kg.May be exposed to infectious and contagious diseasesRegularly exposed to the risk of bloodborne diseasesContact with patients under wide variety of circumstancesExposure to unpleasant elements (accidents, injuries, and illness)Subject to varying and unpredictable situationsHandles emergency or crisis situationsOccasionally subjected to irregular hoursOccasional pressure due to multiple calls and injuriesRequires judgment/action which could result in death of a patient