Outpatient Nursing Clinic Scheduler Half-Time- 24 hrs/week

Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.The Outpatient Nursing Clinic Scheduler Secretary Tech is an essential part of a patient-focused team who use their knowledge, skills, and energy to carry out the sacred task of helping others. They are entrusted to provide excellent service, set a positive tone for every patient coming to the clinic, and serve as a liaison between patients and staff. They serve as a secretary, scheduler, and Tech for the clinic. They provide overall daily operational organization and coordination of the department’s patient flow and the patient medical record. They are responsible for complex scheduling appointments that involve close communication with clinics, for continuity of care. They are the communication hub of the department and the operational interface with the public, customers, providers, and staff. They are responsible for creating a positive first and last impression and facilitating the patient experience.RequiredBehaviors:Demonstrate self-confidence, adaptability, and personal initiativeOperate in a courteous, attentive, and respectful mannerAnticipate the needs of nursing staff, patients, providers, and others within the care team; thoughtful anticipation is the key attitude that helps to create a positive, helpful, and supportive environment for our patients to receive careAs you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.RequiredQualifications:High school diploma or GEDSix (6) months of nursing assistant experience or certificationBasic Life Support (BLS) Certification within two (2) weeks of hireLegible printingClear speaking voiceFluent in EnglishTyping/computer skillsKnowledge of Windows-based software with emphasis on Word, Excel, and OutlookMature, courteous demeanorAbility to handle stressful situations and work well with others in a teamPublic relations skillsMaintain a professional appearanceHighly motivatedMedical terminology required prior to unit orientation or documentation of formal class within one (1) year (or has 6months of prior PCT experience)PreferredQualifications:Previous receptionist, clerical and/or secretarial experiencePrior Cerner experienceMulti-language abilityDuties and Responsibilities:General:Demonstrates commitment to professional growth and development for self and othersCollaborates with all team members to provide skillful, personalized, quality, and supportive care for all patientsIdentifies quality issues and implements improvement strategies utilizing evidence-based researchAssists in the day-to-day activities of the clinic, to ensure efficient workflow and operationsCommunicates pertinent information to members of the patient care teamAttends departmental and organizational meetings as requiredSupports and participates in performance improvement activitiesUnderstands and follows policy and procedureProvides quality internal and external customer servicePossesses communication skills strong enough to participate with the team, manage conflict, and work successfully with the publicHas ability to perform accurately and quickly in a busy, stressful environment, setting priorities as to dutiesSets limits when dealing with angry, hostile, or sometimes verbally or physically abusive patients and families to ensure a safe, respectful environment that will support the delivery of careEffectively copes and strives for balance when caring for dying, acutely/chronically ill patients and familiesProvides individualized assistance with patient activities of daily living, as appropriatePerforms vital signs as needed and reports abnormal findings as indicatedAssists the RN with patient mobility and utilizes lift equipment, as neededAssists with cleaning clinic rooms between patients, as neededPerforms other duties as assignedSecretarial / Front Desk Reception:Clerical dutiesGreet and check-in patients; communicate arrival to clinical staffAnswer phones, take messages, file and distribute reportsCollaborates with appropriate departments, as well as physicians’ offices, to get documentation or information to facilitate diagnostic and procedural codingManages the patient’s medical records by scanning documents for the day, into the appropriate sections in patient’s chartAssists the supervisors and manager with department organizationCommunicate new orders or proceduresPrepare daily patient chartsScheduling:Receives information via fax, electronic file or phone and inputs into computer so all critical information is transmitted and communicated correctly, helping to ensure the best possible patient outcome.Work with nursing staff and management, to ensure accurate information is provided in the most effective manner when scheduling patientsEnsures orders have the required components including prior authorizations, specialty pharmacy information, and diagnosis statements/codes to ensure timely scheduling. Communicate immediately with clinics if this is not complete.Communicate with registration, regarding appropriate encounter types.Communicate appointment schedules to both staff and patients.Arrange transportation as required.Provide procedure time information to the clinic staff, supervisors, and others requiring scheduling informationWork with Interventional Radiology to schedule appointments in OPNC for pre and post procedures and ensures appropriate time needed, to ensure safe patient care.Understands system and resource capacity and communicate any scheduling issues to the appropriate people; is responsible for capturing all the required elements pertinent to all appointmentsBilling/Medical Records:Works closely with registration, to create accurate encounter types for the patient.Scanning into EHR: all prescriptions, admission face sheet, consentsMaintains knowledge of current medical record requirements for dept. and applies knowledge of policies and procedures related to medical record information, confidentiality, release of information and historical dataEach caregiver is responsible for implementing SJRMC’s Service Standards into their daily workSafety, Courtesy, Effectiveness, and StewardshipPhysical Demands and Environmental Work Conditions:Meets OSHA training requirementsPotential exposure to blood and bodily fluidsPotential exposure to unpleasant patient or unit elements, (i.e., accidents, injuries, and severe illnesses).Intermittent or prolonged standing, walking, and sittingEffectively copes and strives for balance when caring for acutely ill patients and familiesAccepts the risk of job-related illness and injury which may cause long-term health problemsRepetitive motions (i.e., wrist/hand movements, grasping, and finger dexterity as in typing, writing, faxing, filing papers, etc.)Able to lift greater than fifty (50) pounds and push up to three hundred (300) pounds using approved hospital transport devicesIntact vision and hearing abilitiesMust be able to see with corrective eyewearMust be able to hear clearly (with assistance)Activities may include prolonged visual interaction while working with computersAble to work in a high traffic area and deal with noise and frequent interruptions (while being aware of surroundings to offer outstanding service and focus on safety)