Service Line Representative

OverviewThe Hospital Medicine Service Line Representative, in partnership with the Service Line Director, Executive Medical Director and Medical Directors provides a variety of operational and administrative support to the service line. The Hospital Medicine Service Line is comprised of approximately 150 employees in the Hospitalist, Pulmonary/Critical Care Medicine, Psychiatry and Transitional Health Departments. In addition, there are numerous external physician contractors who provide support within the service line. Operational support services include: patient liaison, patient census management, provider scheduling, vendor coordination, medical student liaison, provider recruitment, provider on-boarding/orientation and supply management. The Representative acts as the central processor for the service line regarding call outs, staffing needs and census management. The Representative serves as a contact and resource for the entire service line. Administrative support services include: payroll requirements, data tracking, data reporting, recording keeping, filing systems, preparation of expense reports, preparation of check requests, meeting/interview coordination. The position requires proficient use of multiple software packages including EPIC, Lawson, Lightning Bolt, Kronos, Microsoft Office, Rapid Connect, Smart Web and others. Working knowledge of policies, procedures and inpatient and outpatient business operations. Department DescriptionServing the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.EOE LicensureNot Applicable EducationHigh School Diploma or Equivalent Required Associate's Degree Preferred Experience1 Year Administrative Required 1 Year Healthcare Preferred