Manager, IT Applications Support - Ambulatory & Access

OverviewAt WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care. We’re hiring a Manager, IT Applications Support – Ambulatory & Access to lead and support our Epic Ambulatory, Cadence, ADT, and Home Health application teams. Reporting directly to the Director of Application Services, this role provides day-to-day leadership for a team of clinical application analysts and plays a key role in ensuring our systems are reliable, current, and truly work for the teams who use them. You’ll be part strategist, part people leader, and part trusted partner to operational and clinical stakeholders across WakeMed.What you’ll doLead, coach, and support a team of Epic Ambulatory, Cadence, ADT, and Home Health analysts, ensuring high performance and strong engagementPartner closely with the Director of Application Services to define and maintain an application roadmap, build standards, testing protocols, and release managementEnsure a high level of customer satisfaction by delivering stable, well-supported applications that meet clinical and operational needsSupport system implementations, upgrades, and ongoing optimization efforts to meet both immediate and long-term organizational goalsParticipate as needed on leadership task forces and steering committees to help guide enterprise technology decisionsWho you areAn experienced IT or application leader with hands-on knowledge of Epic Ambulatory and Access-related modulesA collaborative people leader who enjoys mentoring staff and building strong, accountable teamsComfortable working with both technical teams and clinical/operational stakeholdersExperienced with application lifecycle management, including testing, release management, and operational sign-offPassionate about using technology to improve workflows, patient access, and care delivery  Department DescriptionServing the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.EOE LicensureCertified/Licensed/Registered in Field of Practice And EPIC Certification in Area of Responsibility Preferred EducationBachelor's Degree Business Or Healthcare Or Technology Or Related Field Required Experience5 Years Healthcare With 3 Years Management Required