Outpatient Scheduling Manager

Summary ##### The Outpatient Scheduling Manager is responsible for outpatient scheduling department. ##### Essential Duties and Responsibilities ##### These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned. * ##### Direct, staff, and supervise the Outpatient Scheduling department, including hiring, evaluations, disciplinary action, orientation, and training. * ##### Oversee and monitor quality control to ensure sound and compliant practices are followed. * ##### Make decisions pertaining to patient care, complaints, and problems that impact patient care and satisfaction. * ##### Remain knowledgeable of diagnostic tests and procedures performed, and serve as a resource for patients, staff, clinical areas, and physician office staff by answering questions and resolving problems. * ##### Assist the Education Coordinator by identifying instructional deficits and develop appropriate educational tools for patients and physician office staff. * ##### Answer calls related to scheduling and registering outpatient testing for patients and physician offices. * ##### Promote collaborative medical staff and ancillary department relationships through availability, timely follow up on all issues, and personal one-on-one meetings. * ##### Effectively coordinate scheduling of multiple tests/procedures with the appropriate staff and resources. * ##### Demonstrate a strong working knowledge of ICD coding requirements. * ##### Use appropriate software for medical necessity checking and explain ABN/letter of understanding to patient. * ##### Keep abreast of trends and changes in various insurance requirements. * ##### Ensure department maintains established productivity requirements, and maintains a 96% or greater accuracy rate. * ##### Actively participate in service recovery and customer service activities to ensure a superior customer contact. * ##### Report all statistical information for the scheduling department. * ##### Maintain effective interdepartmental communication. * ##### Act as a liaison between patients, families, and healthcare providers. * ##### Attend required hospital-wide orientations, meetings, and in-services. * ##### Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care. ##### Supervisory Responsibilities ##### Reports To: Director, Patient Access ##### Supervises: Scheduler I's, Scheduler II's, Scheduler III's, Scheduler Leads ##### Responsibilities: Assist the Director of Patient Access with managing scheduling department expenses for the department, oversees and hiring of direct reports, provide performance feedback, manages scheduling workflows. ##### Qualifications ##### To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ##### Education and Experience ##### Minimum Required Education: Bachelor's degree. ##### Preferred Education: Not Applicable ##### Experience: One year scheduling in a healthcare setting, preferred.