Info Desk Clerk (FLEXI)

Summary ##### The Information Desk Clerk serves as the receptionist for the patients, guests, and visitors to Chesapeake Regional Medical Center, ascertaining the needs of inquiring individuals and directing them accordingly. ##### Essential Duties and Responsibilities ##### These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned. ##### Reception and Customer Service * ##### Greet the general public, patients, and visitors. * ##### Answer general questions and direct accordingly. * ##### Answer phone and connect calls to proper patient or employee extension. * ##### Serve as a liaison with patients and central registration; direct patients to the registration desk as needed. * ##### Exhibit excellent customer relations to patients, visitors, physicians, and co-workers. * ##### Demonstrate courtesy, compassion, and respect to others in adherence of the hospital's philosophy and policy for promoting positive work and customer environments. ##### Information and Clerical Support * ##### Operate a computer to locate patient information. * ##### Perform clerical duties for the Information Desk, including updating and maintaining patient census. * ##### Maintain a current knowledge of the Computerized Patient Information System. * ##### Keep abreast of changes in location for hospital departments; review changes as they occur or in order to provide current directions to patients and visitors. ##### Patient and Visitor Assistance * ##### Locate wheelchairs as needed for patients or visitors entering the lobby. * ##### Escort patients and visitors to locations within the hospital as needed. ##### Training Responsibilities * ##### Train new volunteers assigned to both the Atrium and Garden entrance desks. ##### Summary of Other Job Duties and Expectations * ##### Adhere to the Service Excellence Standards and Expectations at Chesapeake Regional Medical Center. * ##### Exhibit excellent customer relations to patients, visitors, physicians, and co-workers. * ##### Exhibit courteous communication skills and an ability to work with others, exercising good judgment in performance of job duties. * ##### Demonstrate courtesy, compassion, and respect to others in adherence of the hospital's philosophy and policy for promoting positive work and customer environments. * ##### Work as a team to continuously improve work quality. * ##### Demonstrate a commitment to flexible work schedules when it is necessary to ensure patient care. * ##### Present self in a positive manner as reflected by personal attire and etiquette. * ##### Attend required hospital-wide orientations, meetings, and in-services. ##### PRN Duties in the Gift ShopHelp customers locate and purchase items. * ##### Exhibit excellent customer relations. * ##### Restock candy and other items as needed. * ##### Inflate balloons and maintain a nice display. * ##### Run cash register and take in money, credit cards, payroll deduction for purchases made. * ##### At the end of shift, replace drinks in the drink machine. * ##### Lock doors and close out the register for your shift. Count the money and make a deposit slip for the cash. Go to the computer and settle the credit card purchases. * ##### Fill out the paperwork for the deposit. Then go on the computer and post the sales for the shift. Put all paperwork and the deposit in Manager's office and lock the door. * ##### If you are the last shift, post the information for all 3 shifts. * ##### Lock the gift shop and turn off the lights. Take the keys to the switchboard operators. ##### Supervisory Responsibilities ##### Reports to: Director, Volunteer Services ##### Supervises: None ##### Responsibilities: N/A ##### Qualifications ##### To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. ##### Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ##### Education and Experience ##### Minimum Required Education: * ##### High school diploma or equivalent ##### Preferred Education: * ##### N/A ##### Experience: * ##### N/A ##### Certificates, Licenses, Registrations ##### There are no certifications/licensures required for this position.