Pharmacy Technician II | Anticoagulation and Ambulatory Pharmacy

Do you want to work at one of the top 100 hospitals in the nation?Life is full of choices, and whom you work for is one of life's most important decisions. ChristianaCare has earned national recognition for excellence. Choose an organization that provides career advancement and the opportunity to impact health.Our amazing Pharmacy Team dispenses approximately 8,000,000 individualized patient doses per year, as well as 262,000 retail/mail order prescriptions. We provide medications that are safe and efficacious.Come and join us in the ChristianaCare Pharmacy - Dedicated to getting the right drug to the right patient at the right time!ChristianaCare is seeking a skilled and motivated Pharmacy Technician II to support our growing ambulatory pharmacy services, including anticoagulation, primary care, and weight management programs. This role operates in a hybrid, centralized model, working closely with clinical pharmacists and a collaborative support team to enhance patient access, coordination, and continuity of care.This position may work remotely up to two (2) days per week.Working collaboratively with Clinical Pharmacy Specialists, Clinical Pharmacists, a Medical Technician, and an Access Coordinator, the Pharmacy Technician II will help optimize patient outcomes by managing workflows, removing barriers to care, and supporting high-quality, patient-centered services.Primary FunctionThe Pharmacy Technician II serves as a central point of coordination for ambulatory pharmacy services, managing medication access, adherence monitoring, and longitudinal follow-up. This individual triages patient needs, supports care coordination, and ensures seamless service delivery while operating with a moderate degree of autonomy.Key ResponsibilitiesAct as a centralized point of contact for patients and caregivers across assigned clinical pharmacy programsTriage patient needs (e.g., lab coordination, medication access, refills) and escalate clinical concerns appropriatelyConduct proactive patient outreach to support therapy initiation, adherence, follow-up, and continuity of careFacilitate primary care visits by collecting medication histories and ensuring accurate EMR documentationSupport Anticoagulation Center workflows, including INR monitoring, follow-up coordination, and results routingProvide coverage for anticoagulation workflows in the absence of the Medical TechnicianAssist with patient onboarding, engagement, and transitions of care, including scheduling supportManage medication access processes, including prior authorizations, reauthorizations, benefit investigation, step therapy, and appealsIdentify and resolve barriers to medication access to avoid delays or interruptions in therapyPartner with Primary Care pharmacists on population health initiatives and quality metricsCollaborate closely with care team members to ensure efficient workflows, clear handoffs, and role clarityMaintain accurate and timely EMR documentation, worklists, and tracking of patient care issuesParticipate in process improvement initiatives to enhance operational efficiency and patient outcomesPractice within scope and escalate clinical decisions to pharmacists as appropriateMinimum QualificationsHigh school diploma or equivalent requiredPharmacy Technician Certification Board (PTCB) certification requiredAt least 3 years of pharmacy technician experience in retail, specialty, ambulatory care, or managed care settingStrong experience with prior authorizations and appeals preferredExperience in a clinic setting or team-based care model with pharmacists preferredChristianaCare Offers:Incredible Work/Life benefits including medical/dental/ vision insurance coverage on your first day of employment, paid PTO, retirement plans, twelve weeks of paid parental leave, annual membership to care.com, access to backup care services for dependents through Care@Work, retirement planning services, financial coaching, fitness and wellness reimbursement, and great discounts through several vendors for hotels, rental cars, theme parks, shows, sporting events, movie tickets and much more.If you 're inspired to make a difference, we invite you to become a ChristianaCare caregiver!Hourly Pay Range: $21.03 - $31.54This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.