Receptionist/Scheduler, Sleep Center

The Receptionist/Scheduler will provide the full scope of reception and administrative office support services to the practice. This is a Monday-Friday position, 8:30am-4:30pm. MAJOR ACCOUNTABILITIES / CRITICAL RESPONSIBILITIES: - Greets and directs visitors/patients courteously and professionally. - Obtains, verifies and/or updates patient demographic information. - Collects co-pay and copy of the patient’s insurance identification card. - Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services. Schedules appointments and records and forwards messages as required. - Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as necessary. - Maintains strong current knowledge of policies and operating procedures. - Initiates calls as requested by Physician, Office Manager or other professional staff. - Responsible for opening/closing office duties as needed. - Photocopying, faxing, and distributing documents as required and in a timely manner. - Maintains order of document processing area /supply closets, notifying Office Manager of the need to order supplies, ensuring all supplies are distributed upon receipt and kept in their designated areas. - Maintain copy machines, ensuring all supplies are on hand; call for repair when required. - Responsible for the management of incoming and outgoing departmental mail; dating as required, sorting, distributing and generating responses as appropriate and in a timely manner. - Demonstrates ongoing commitment to customer service excellence and supports the customer service plan. - Practice and adhere to Stamford Health’s “Code of Conduct” philosophy, Standards for Service Excellence and organizational values of: Teamwork, Integrity, Compassion, Respect and Accountability. - Completes required continuous training and education, including department specific requirements. - Complies with departmental organizational policies and procedures and adheres to external agency requirements. - Performs other duties as assigned by Clinical Manager. QUALIFICATIONS/REQUIREMENTS: - High School Diploma or equivalent required - 1-3 years of related front office or customer service experience preferred. - Demonstrated strong interpersonal, organizational skills. - Effective communication skills, both verbal and written English proficiency required - Ability to function independently with minimal supervision within the scope of knowledge and authority of the position. - Computer skills required (MS Office Word and Excel). - Solid phone/customer service skills. - Knowledge of office equipment operation (hospital computer system, telephone system, fax machine, copy machine, etc.). - Ability to handle sensitive and confidential information. - Ability to perform complex administrative tasks. - Ability to work under pressure in a fast-paced and at times hectic environment. - Careful attention to detail. - Ability to work both in a team and independently. - Ability to demonstrate professionalism.