Care Navigator Concierge Medicine

SUMMARY: The Concierge Medicine Care Navigator (MA) serves as a central point of contact for patients in a high-touch care model. This role blends clinical support with elevated customer service while supporting physicians and the care team. PRINCIPAL DUTIES AND RESPONSIBILITIES: Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another. Patient Concierge & Experience Serve as key concierge contact for assigned patients Build trusted long-term relationships Proactively communicate regarding care plans and follow-ups Coordinate referrals, imaging, labs, and specialists Deliver a discreet, white-glove experience Clinical & Medical Assistant Duties Pre-visit planning and post-visit follow-up Room patients and prepare exam rooms Obtain and document vitals and medical histories Perform phlebotomy, EKGs, injections, immunizations, and POCT Assist providers during exams and procedures Manage clinical supplies Scheduling & Care Coordination Manage appointment scheduling with urgency Coordinate same-day and extended visits Close care gaps (screenings, labs, vaccinations) Track orders, referrals, and test results Administrative & Documentation Support Document patient interactions in EHR Manage medical records and referrals Support onboarding of concierge members Maintain HIPAA compliance Collaboration & Practice Operations Collaborate with physicians and leadership Improve workflows and patient satisfaction Support quality initiatives Performs other duties as assigned. EDUCATION: CMA/RMA certification or equivalent EXPERIENCE: 2+ years clinical healthcare experience Phlebotomy and EKG experience preferred Concierge or primary care experience preferred EHR and patient portal familiarity preferred Strong communication and customer service Excellent organization and attention to detail SUPERVISORY RESPONSIBILITY: None. Pay Range: $20.96-$34.61 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: LPG-Cranston-1500 Pontiac Ave - 1500 Pontiac Avenue Cranston, Rhode Island 02920 Work Type: M-F Days Work Shift: Variable Daily Hours: 8 hours Driving Required: No