Customer Specialist I HME

Be the First Point of Care in Helping Patients Get What They Need We are looking for a friendly, detail-oriented Customer Service Specialist I to join our Home Medical Equipment & Infusion team. In this role, you will be an important connection point between patients, providers, and care teams--helping ensure timely access to equipment and services that improve quality of life. This is a great opportunity for someone who enjoys helping others, thrives in a fast-paced office environment, and wants to grow their career in healthcare operations. You'll be part of a supportive, team-oriented workplace where your work directly supports patient care and recovery at home. We value collaboration, learning, and professional growth--and we provide opportunities to develop new skills and advance within our organization. What You 'll Do * Serve as the first point of contact at the front desk and by phone for patients, caregivers, and healthcare partners * Answer incoming calls and provide helpful, professional support in a high-volume environment * Process referrals and service requests from Case Managers, Referral RNs, physicians' offices, ancillary services, and other referral sources * Coordinate and track orders for Home Medical Equipment & Infusion services to ensure timely fulfillment * Communicate clearly and compassionately with clients and internal departments * Maintain accurate documentation and update systems with patient and order information * Support daily office operations and assist with general administrative tasks as needed * Contribute to a positive, team-focused environment that supports patient care What We 're Looking For * High School Diploma or GED required * Strong communication and customer service skills * Ability to stay organized and manage multiple tasks in a fast-paced environment * Equivalent combination of education and experience accepted * 1+ year of related experience preferred (healthcare, customer service, or office setting) * Additional experience with medical terminology, data entry, or pharmacy processes is a plus * Positive attitude, teamwork mindset, and willingness to learn What We Offer * A meaningful role supporting patients who receive care at home * A supportive, team-oriented work environment where your contributions matter * Training and opportunities to build healthcare and administrative skills * Career growth opportunities within Home Medical Equipment, Infusion, and broader healthcare operations * A workplace culture built on respect, teamwork, and continuous learning