Patient Registration Representative

OverviewAt WakeMed Health & Hospitals, we believe in delivering care the WakeWay — with compassion, excellence, and a commitment to putting patients first. Our Patient Registration Representatives are often the first face our patients see, and they play a key role in creating a welcoming, efficient, and supportive experience. What You’ll Do:As a Patient Registration Representative at our MyCare 365 locations, you’ll be the friendly face that greets patients, checks them in for appointments, and helps coordinate follow-up care. You’ll also:Accurately register patients by entering demographic and insurance informationCollect copays and point-of-service paymentsSchedule appointments and assist with follow-up coordinationProvide exceptional customer service in a fast-paced, high-volume environmentServe as a liaison between patients, families, providers, and the care teamSupport centralized welcome desks and check-in areas across our MyCare 365 and physician practice locationsWakeWay to Excellence – How You Show Up As part of WakeMed, you’ll embody our core behaviors:Respect for People: Compassion, empathy, dignity, and appreciation for every individual.Teamwork: Collaboration, pride in your work, and support for your teammates.Commitment & Accountability: Safety first, integrity always, and striving for excellence.Communication: Clear, courteous, active listening that puts patients first.WakeWay 2 Excellence: Reducing waste, improving workflows, and supporting  What We’re Looking For:Availability to cover business hours, days, and holidaysA passion for helping others and delivering top-tier serviceStrong communication and interpersonal skillsAbility to multitask and stay organized in a busy clinical settingComfort with computers and electronic health records (EHR)Previous experience in healthcare registration, scheduling, or customer service is a plusEducation & Experience:High school diploma or equivalent required1 year of customer service or administrative experience preferredHealthcare or medical office experience is a bonusWhy WakeMed?A culture rooted in compassion, respect, and excellenceOpportunities for growth and developmentCompetitive pay and comprehensive benefitsA mission-driven team that truly cares about our community Department DescriptionServing the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.EOE LicensureNot Applicable EducationHigh School Diploma or Equivalent Required Experience1 Year Customer Service Preferred