Call Center Scheduler FPP

MAIN FUNCTION: Promptly and professionally answers telephone calls. • Updates patient demographic information and enter into electronic record. • Creates new patient records as needed. • Conduct insurance information verification and eligibility checks. • Schedules patient appointments according to established office protocols and triage guidelines. • Communicate with physician office staff on patient concerns, requests, and scheduling changes. • Refer patients as needed to Griffin Faculty Physician and Griffin Hospital resources. • Identifies potential gaps in care, including need for annual preventative visits, and schedules as needed. • Participates in population health outreach campaigns and helps to schedule as needed • Perform other duties as assigned by supervisor or manager EDUCATION: High school diploma or GED. Graduation from medical office or medical administration program preferred. Must have knowledge of medical terminology and medical insurance requirements. EXPERIENCE: Must have a minimum of 1 year experience working in medical office environment. Must have experience working with electronic health records. Must possess strong customer service skills and must be able to multi-task. EOE/Minorities/Females/Vet/Disabled