Join Our Team as a Customer Relations Specialist! Do you love helping people, solving problems, and making someone's day a little easier? Are you organized, detail-oriented, and thrive in a fast-paced environment? If so, we'd love to meet you! As a Customer Relations Specialist , you'll be the friendly voice and trusted resource for our patients--helping them understand their accounts, navigate financial assistance, and receive the exceptional service they deserve. Every interaction is an opportunity to make a positive impact. ## What You'll Do ### Deliver Outstanding Customer Service * Be the first point of contact for patient questions by phone, email, chat, and in person. * Assist patients with billing questions, payments, payment plans, insurance explanations, and account updates. * Resolve concerns efficiently while providing compassionate, professional service. * Document interactions accurately and follow up on outstanding accounts. * Maintain high-quality service standards and help create a positive patient experience. ### Support Our Digital Communication Channels * Respond to Live Chat, MyChart messages, and email inquiries each day. * Complete demographic updates and correspondence in a timely manner. * Manage electronic documents and assist with additional projects as assigned. ### Help Patients Access Financial Assistance * Process Financial Assistance applications quickly and accurately. * Communicate with patients regarding missing documentation and application status. * Prepare reports, appeal information, and charity documentation. * Assist patients by phone, email, and fax throughout the application process. ### Provide Pricing & Estimate Support * Assist patients requesting procedure estimates through phone, email, MyChart, and chat. * Explain insurance benefits and estimated costs with accuracy and empathy. * Ensure compliance with state and federal No Surprises Act guidelines. * Track and document estimate requests while collaborating with internal teams. ### Serve as an Agency Liaison * Coordinate with collection agencies and legal partners when necessary. * Review accounts and prepare documentation for court proceedings. * Represent the organization as a witness when required. * Build strong relationships with agency vendors to ensure smooth communication. ## What You'll Bring Required Education * High School Diploma or GED Required Experience * At least 2 years of relevant experience , including one or more of the following: * Medical billing * Hospital registration * Physician office operations * Collections * Professional healthcare billing * Medical billing education or training ## What Makes You Successful We're looking for someone who: * Communicates with professionalism, patience, and empathy. * Enjoys solving problems and finding solutions. * Can manage multiple priorities while staying organized. * Is comfortable learning and using technology, including Microsoft Word, Excel, Outlook, Access, and internet-based applications. * Has strong analytical and critical-thinking skills. * Builds positive relationships with patients, providers, coworkers, and leadership. * Handles confidential information with integrity and discretion. ## Why Join Us? When you join our team, you're joining a group of professionals dedicated to making healthcare easier to navigate for every patient we serve. Your compassion, attention to detail, and commitment to excellent service will make a meaningful difference every single day. If you're ready to build a rewarding career where customer service meets purpose, we'd love to hear from you. Apply today!