Ambulatory Application Analyst I

## Application Analyst I - Ambulatory Applications **Digital Technology Services** ### Overview Deaconess Health System is seeking an **Application Analyst I - Ambulatory Applications** to join our Digital Technology Services (DTS) team. In this role, you will support, configure, and optimize **ambulatory and outpatient clinical applications** used across physician practices, clinics, and outpatient care settings. This is an excellent opportunity for a healthcare IT professional who enjoys troubleshooting, workflow analysis, and partnering closely with providers and clinic staff to improve system performance and patient care. You will serve as a trusted resource and Subject Matter Expert for assigned ambulatory systems while contributing to new development, optimization, and enterprise initiatives. ### Benefits We pride ourselves on supporting both your professional growth and personal well‑being. Benefits include: * Onsite children's care centers (Infant through Pre‑K) * Tuition reimbursement * Free access to fitness centers with health coaches * Career advancement and certification support * Competitive pay with annual increases and bonus opportunities * Robust medical, dental, vision, and retirement plans * Remote work eligible position (per guidelines) ### Job Overview * Provide escalation support, configuration, and maintenance for **ambulatory clinical applications** * Partner with outpatient clinical, operational, and business stakeholders to gather requirements and translate needs into technical solutions * Support physician practices, ambulatory clinics, and related workflows * Build and maintain reports, scripts, automation, and system enhancements * Support testing, upgrades, integrations, and optimization initiatives * Serve as a Subject Matter Expert (SME) for assigned ambulatory systems * Participate in projects and continuous improvement efforts to enhance outpatient workflow efficiency and system reliability ### What You Will Do * Troubleshoot and resolve escalated ambulatory application issues * Perform discovery sessions and workflow analysis with providers, clinic staff, and operational leaders * Build and configure screens, templates, workflows, reports, queries, and automation tools * Support system maintenance, upgrades, and performance tuning * Collaborate with other DTS teams on interfaces, integrations, and data exchange * Create and maintain technical, workflow, and support documentation * Follow change management, build, and production control processes * Provide user training and ongoing support for ambulatory users * Develop deep expertise in assigned ambulatory systems and proactively recommend improvements ### What You Will Need * Bachelor's degree in CIS, Computer Science, or related field (or equivalent experience) * **3+ years of healthcare or enterprise application support experience** , preferably in ambulatory or outpatient environments * Experience supporting **clinical ambulatory applications** and physician workflows * Strong understanding of outpatient workflows such as scheduling, documentation, orders, referrals, and billing * Experience with SQL queries, reporting tools, and data analysis * Familiarity with interfaces, integrations, system testing, and upgrades * Strong analytical, communication, and customer service skills * Ability to manage multiple priorities in a fast‑paced healthcare environment