Service Year Option - Diabetes Outreach Caller

**Job Summary** The Diabetes Outreach Caller makes phone calls to help patients join diabetes education and the Diabetes Prevention Program. This role explains the programs in a simple way, answers questions, and assists patients with registering for programs. The caller speaks kindly, listens carefully, and helps patients feel comfortable getting the support they need. **Minimum Qualifications** * **Education:** High school diploma or GED * **Maryland resident** * **Individuals eligible for the Maryland Service Year Program (generally ages 18 -24)** * **Experience:** No prior experience required * **Licensure/Certification:** None required * **Skills & Abilities:** o Clear, friendly phone communication o Strong listening skills o Ability to explain information simply o Basic computer and data entry skills o Organization and attention to detail o Ability to keep information confidential **What You 'll Do** * Spending much of the day making phone calls * Talking with many different patients each day * Following guidelines related to the individual programs to share information * Keeping detailed and accurate records * Working independently while meeting enrollment goals * Staying positive, patient, and professional on every call **What the Job is Really Like** * Spending much of the day making phone calls to patients * Using the EHR to look up patient information and document calls * Reviewing and working from the Workqueue to find patients to contact * Talking with many different people each day and answering questions * Keeping detailed and accurate records * Working independently while meeting enrollment goals **Work Environment & Demands** * Office-based role with most work done on the phone and computer * Regular use of the EHR and Workqueue system * Sitting for long periods while making calls and documenting * Fast-paced environment with daily enrollment goals * Requires focus, organization, and strong attention to detail **What Success Looks Like** * Patients are successfully enrolled in diabetes education and prevention programs * Workqueue items are completed in a timely and accurate way * Calls and documentation in the EHR are thorough and up to date * Patients feel informed, supported, and respected during every interaction **Caring for Our Team**** **We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role. **Happy to Help** At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.