Service Year Option - Office Secretary

**Job Summary** The Office Secretary supports daily operations of a medical office by managing patient communication, scheduling appointments, and maintaining accurate records. This role serves as a key point of contact for patients while ensuring administrative processes run smoothly and efficiently. **Minimum Qualifications** * **Education:** High school diploma or equivalent required * **Maryland resident** * **Individuals eligible for the Maryland Service Year Program (generally ages 18 -24)** * **Experience:** Medical office and computer experience preferred * **Licensure/Certification:** None required * **Skills & Abilities:** * Strong communication and customer service skills * Ability to manage confidential information * Good grammar and written communication skills * Organizational and multitasking abilities * Basic computer proficiency **What You 'll Do** * Answer patient calls and respond to inquiries, prioritizing urgent messages * Schedule patient appointments accurately * Verify insurance information and enter data into systems * Address patient questions or refer to appropriate staff * Communicate appointment updates, delays, or cancellations * Maintain confidentiality of patient and business information * Keep the office organized and assist with administrative tasks (mail, scanning, forms) **What the Job is Really Like** * You are often the **first point of contact for patients** , both by phone and in person * The role involves constant multitasking--phones, scheduling, and data entry * You may need to manage **frustrated or anxious patients** professionally * Accuracy is critical, especially with scheduling and insurance information * The pace can vary but often includes busy periods with high call volume * Strong organization and communication skills are essential ** ****Work Environment & Demands** * Office or clinical front desk setting * Frequent computer use, phone communication, and patient interaction * Requires sustained attention to detail and multitasking * Primarily sedentary with occasional movement * Minimal exposure to clinical risks (as noted in working conditions on page 2) **What Success Looks Like** * Appointments are scheduled accurately and efficiently * Patients feel informed, supported, and respected * Administrative tasks are completed with high accuracy * Communication is clear and professional * You maintain organization and composure during busy periods **Caring for Our Team**** **We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role. **Happy to Help** At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.