Service Year Option - Discharge Lounge Concierge

**Job Summary** The Discharge Lounge Concierge supports patients transitioning out of the hospital by providing a comfortable, organized, and supportive environment while they await transportation or final discharge arrangements. This role enhances the patient experience by offering hospitality, coordination, and communication services to ensure a smooth and positive discharge process. **Minimum Qualifications** * **Education:** High school diploma or equivalent required * **Maryland resident** * **Individuals eligible for the Maryland Service Year Program (generally ages 18 -24)** * **Experience:** * Customer service, hospitality, or healthcare experience preferred * **Licensure/Certification:** None required (BLS may be preferred depending on organization) * **Skills & Abilities:** * Strong customer service and interpersonal skills * Excellent communication and active listening abilities * Ability to multitask and manage multiple patients at once * Compassion, patience, and professionalism * Basic computer skills and ability to document or track information * Ability to work independently and as part of a team **What You 'll Do** * Welcome and assist patients arriving in the discharge lounge * Provide a comfortable, supportive environment for patients awaiting discharge * Coordinate with nursing staff, care management, and transportation services * Communicate updates regarding transportation, medications, or discharge timing * Offer refreshments and basic comfort items (as appropriate) * Monitor patient needs and escalate clinical concerns to appropriate staff * Maintain cleanliness and organization of the discharge lounge area * Track patient flow and assist with documentation or reporting as needed **What the Job is Really Like** * You'll be the **last impression** a patient has before leaving the hospital * The role is a mix of **customer service, coordination, and light patient support** * You'll interact with patients who may be tired, anxious, or eager to leave * Timing and communication are critical--delays can impact patient satisfaction * You'll juggle multiple patients at different stages of discharge * While not clinical, you must be **aware of patient needs and escalate concerns appropriately** * The pace can vary from calm to busy depending on discharge volume **Work Environment & Demands** * Hospital-based discharge lounge with frequent patient interaction * Combination of standing, walking, and light administrative tasks * Requires multitasking and attention to detail * Fast-paced during peak discharge times * Minimal exposure to clinical procedures, but presence in patient care environment * Requires professionalism, empathy, and adaptability **What Success Looks Like** * Patients experience a smooth, comfortable, and well-coordinated discharge * Communication between departments is clear and timely * Patient wait times and confusion are minimized * The discharge lounge is organized, clean, and welcoming * Patients leave with a positive final impression of the hospital * You demonstrate empathy, efficiency, and strong customer service **Caring for Our Team**** **We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role. **Happy to Help** At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.