Scheduling Specialist - Part-time

At Mahaska Health, the **Scheduling Specialist** is responsible for maintaining effective patient appointment scheduling processes to meet patient and provider needs in the Mahaska Health Medical Group. ##### **Open Hours:** **Hours** : Part-time (Mon - Fri 5pm - 7pm) FTE = .30 * **Week 1:** Tues & Thurs 5:00 to 7:00pm, Sat & Sun 7:30am to 4:00pm * **Week 2:** Tues & Thurs 5:00 to 7:00pm, Fri 10:30am to 7:00pm **Hours:** Part-time (Varied days - Evenings - 33hrs PPP) FTE = .40 * **Week 1:** Mon & Wed 5:00 to 7:00pm, Fri 10:30am to 7:00pm * **Week 2:** Mon & Wed 5:00 to 7:00pm, Sat & Sun 7:30am to 4:00pm** ** ##### **** ##### **ESSENTIAL JOB FUNCTIONS:** * Responsible for daily patient scheduling. * Responsible for providing customer focused, efficient and professional telephone, electronic and face-to-face scheduling. * Partner with registration department to provide effective and efficient check-in/check-out processes to achieve high levels of patient satisfaction and accuracy. * Maintain proactive and effective communication with all members of the Medical Group and supporting departments, communicating any concerns or issues regarding patient scheduling immediately. * Courteously facilitates and handles requests, complaints and communications with staff, physicians, and patients/visitors. Exercises good judgment, discretion and diplomacy in communications. * Participates in process improvement activities to achieve organizational and department goals. * Must be able to perform the physical demands of the job. * Maintains regular and reliable attendance. * Manages auto-reminder call program. ##### **JOB REQUIREMENTS** * High school diploma, GED, or equivalent; associates degree in business or healthcare related field preferred. * Demonstrated problem solving and planning skills * Ability to instruct personnel; both professional and non-professional * Excellent collaboration and management skills with key internal and external stakeholders * Ability to communicate effectively (oral and written) at all levels of the organization * Knowledge and experience of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)