Scheduling Specialist

At Mahaska Health, the **Scheduling Specialist** is responsible for maintaining effective patient appointment scheduling processes to meet patient and provider needs in the Mahaska Health Medical Group. ##### **Open Hours:** Full-time -- Monday - Friday 8:30am - 5pm**** ##### **ESSENTIAL JOB FUNCTIONS:** * Responsible for daily patient scheduling. * Responsible for providing customer focused, efficient and professional telephone, electronic and face-to-face scheduling. * Partner with registration department to provide effective and efficient check-in/check-out processes to achieve high levels of patient satisfaction and accuracy. * Maintain proactive and effective communication with all members of the Medical Group and supporting departments, communicating any concerns or issues regarding patient scheduling immediately. * Courteously facilitates and handles requests, complaints and communications with staff, physicians, and patients/visitors. Exercises good judgment, discretion and diplomacy in communications. * Participates in process improvement activities to achieve organizational and department goals. * Must be able to perform the physical demands of the job. * Maintains regular and reliable attendance. * Manages auto-reminder call program. ##### **JOB REQUIREMENTS** * High school diploma, GED, or equivalent; associates degree in business or healthcare related field preferred. * Demonstrated problem solving and planning skills * Ability to instruct personnel; both professional and non-professional * Excellent collaboration and management skills with key internal and external stakeholders * Ability to communicate effectively (oral and written) at all levels of the organization * Knowledge and experience of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)