Practice Coordinator

Hours:40 hours weekly, Monday-Friday 7am-330pm - Onsite.Location:Melrose Wakefield Hospital, 170 Governors Ave, Medford, MA. Endocrine ClinicJob ProfileSummary​This role focuses on providing administrative and business support to the organization in order to achieve operational goals.In addition, this role focuses on performing the following Clinical Administration duties: Long-term strategic planning,determinesstrategic issues and opportunities that could affect practice success, prioritizes and tracks investments across practices,allocatesresources and makes decisionsregardingpractice growth, and develops need toaccomplishthe practice's vision.An organizational related support or service (administrative or clerical) role or a role that focuses on support of daily business activities (e.g., technical, clinical, non-clinical)operatingin a “hands on” environment.The majority oftime is spentinthe delivery of support services or activities, typically under supervision.An entry level role that typically requires little to no prior knowledge or experience, work is routine or follows standard procedures, work is closely supervised, and communicates information that requires little explanation or interpretation.Job OverviewUnder general supervision, this position supports clinicor officeactivities andprovidesadministrative support forclinicalproviders.Assistswiththework flowoperations of the practice, maintenance of all documents and files,and project-oriented tasks.This positionmaintainsa highlevelof customer service with frequent contact with patients through telephone and in-person interactions. This position playsan important rolein the hospital’s revenue cycle process, clinic operations,and patient experience.Job DescriptionPreferred Qualifications:1.High School diploma or equivalent.2.Two (2) years of experience supporting customers.3. Bilingual.Duties and Responsibilities:Theduties and responsibilities listedbeloware intended to describe the general nature of workandare not intended to be an all-inclusive list.Other dutiesand responsibilitiesmay be assigned.1.Schedules patient appointments, including follow-up appointments, internal and external testing and labs, and surgical booking and coordination.2.Assists with scheduling template creation and changes.3.Answers phones, triagescalls, responds to patientrequests, takes messages in office or call center setting.4.Greets and checks-in patients; verifies patient demographic and insurance information.5.Assists with revenue cycle clearance, including registration accuracy, referral management and insurance verification.6.Collects copayments.7.Prepares medical records and documentation for patient visits, includingloading ofinformation into the EMR system.8.Takes an active role in monitoring patient flow and communicating delays to patients and providers.9.Assists with billing charge entry and reconciliation.10.Completes general office work, including faxing, filing, mailing, correspondence, copying, ordering supplies, calendar management and mail distribution.11.Providesgeneral clerical support to department physicians.12.Participatesin performance improvement projects.Physical Requirements:1. Frequent sitting, occasional standing or working, and lifting of 10-15lbs.2. May be exposed to dust and other typical office-like discomforts.3. Manual dexterity using fine hand manipulations for computer keyboard operation.4. Requires ability to see computer screen and read reports.5. Requires ability to hear instructions from physicians and other clinical or nursing staff.6.Some exposure to hazardous materials (blood, etc.).Skills & Abilities:1. Good communications skills, both oral and written.2. Computer literacyrequired, including familiarity with email, Microsoft Office programs and scheduling applications.3. Excellent interpersonal and organizational skills.4. Ability to handle multiple projects and prioritize tasks.5. Flexibility in work assignments.6. Knowledge of third-party billing.7. Ability tomaintainconfidential medical information.At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals, while rewarding the important work you do every day.The base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers relevant experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals.Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it.Pay Range:$18.81 - $23.51