Service Year Option - Care Caller

**Job Summary** The Care Caller provides regular outreach to program participants through scheduled phone calls, offering social support, wellness check-ins, and connection to resources. Each call typically lasts about 10-15 minutes and focuses on building rapport and supporting overall well-being. **Minimum Qualifications** * **Education:** High school diploma or GED * **Maryland resident** * **Individuals eligible for the Maryland Service Year Program (generally ages 18 -24)** * **Experience:** No prior experience required * **Licensure/Certification:** None required * **Skills & Abilities:** * Strong communication skills with a warm, positive tone * Ability to build rapport and actively listen * Patient, friendly, and non-judgmental approach * Ability to work independently with minimal supervision * Sound judgment and discretion when interacting with others **What You 'll Do** * Make outbound calls to assigned participants at least once per week * Spend approximately 10-15 minutes per call providing support and conversation * Conduct wellness checks and offer emotional/social support * Document each interaction using a post-call reporting form * Maintain a consistent call schedule (up to ~20 conversations per day) **What the Job is Really Like** * Much of your day is spent on the phone having back-to-back conversations * Some participants are very talkative, while others may be quiet or difficult to engage * You may hear about personal challenges, including loneliness or health concerns * Calls can be emotionally rewarding, but also occasionally draining * Consistency and reliability are critical--participants depend on your calls **Work Environment & Demands** * Primarily sedentary, desk-based work with frequent phone use * Requires strong focus and attention to detail during conversations * Frequent verbal communication; moderate written documentation * Minimal physical demands, but sustained mental engagement is required **What Success Looks Like** * Participants feel heard, supported, and valued * Calls are completed consistently and documented accurately * Strong rapport is built with participants over time * Issues or concerns are appropriately escalated when needed * You maintain professionalism, empathy, and consistency in every interaction **Caring for Our Team**** **We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role. **Happy to Help** At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.