Service Year Option - IT Helpdesk Assistant

**Job Summary** The IT Desktop Support Technician provides first-line technical support for computer hardware, software, and network systems across the organization. This role serves as the "face of IT," delivering professional, customer-focused service while troubleshooting issues, installing equipment, and ensuring systems operate efficiently within established standards. **Minimum Qualifications** * **Education:** High school diploma or GED required * **Maryland resident** * **Individuals eligible for the Maryland Service Year Program (generally ages 18 -24)** * **Experience:** * Minimum of 4 years of hands-on computer user support experience * Experience with PC hardware, software, and troubleshooting required * **Licensure/Certification:** * A+ or Microsoft Certified Professional (MCP) certification preferred * Valid driver's license required (for travel between locations or vehicle use) * **Skills & Abilities:** * Strong problem-solving and technical troubleshooting skills * Excellent customer service and communication skills * Knowledge of Windows operating systems, Microsoft Office, and hardware/software systems * Ability to logically diagnose and resolve technical issues * Strong follow-through and attention to detail **What You 'll Do** * Install, configure, and maintain desktop and laptop computers and peripherals * Set up and upgrade operating systems and application software * Troubleshoot hardware, software, and network connectivity issues * Perform equipment replacements, data migrations, and system upgrades * Monitor and maintain computer systems and equipment performance * Perform system backups and initiate corrective actions for technical issues * Maintain logs, documentation, and system records * Provide responsive, customer-focused support to staff across the organization **What the Job is Really Like** * You are often the **first person users call when something isn 't working**, so responsiveness is critical * Work involves a mix of **hands-on technical tasks and customer interaction** * You may move between locations or departments to resolve issues in person * Some problems are quick fixes, while others require **deep troubleshooting and persistence** * Priorities can shift quickly based on urgent technical issues or system outages * Strong communication skills are essential--you'll need to explain technical issues in simple terms **Work Environment & Demands** * Combination of desk work and on-site support across departments * Frequent computer use, equipment handling, and physical movement * May involve lifting and transporting equipment (as outlined in physical demands on page 3) * Requires sustained concentration and problem-solving * Occasional exposure to clinical or operational environments within a healthcare setting **What Success Looks Like** * Technical issues are resolved quickly and effectively with minimal disruption * Users feel supported and confident in IT services * Systems are properly installed, maintained, and documented * You communicate clearly and professionally with both technical and non-technical staff * You demonstrate reliability, follow-through, and strong customer service in every interaction **Caring for Our Team**** **We offer a comprehensive benefits package to support our employees' well-being and professional growth. Benefits include health, dental, and vision insurance available starting the 1st of the month following date of hire, along with life insurance, & short and long-term disability coverage. Paid Time Off begins accruing from day one, and we also provide a 401k plan, an education assistance program, and an employee assistance program. Additionally, employees working evening, night, or weekend shifts may be eligible for a shift differential, adding even more value to your role. **Happy to Help** At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.